Refund Policy
Last Updated: May 2026
Thank you for purchasing from Mexal. Please read our Refund Policy carefully before making a purchase.
By purchasing any product, service, or digital program from Mexal, you agree to the terms mentioned below.
Nature of Products
All products and services offered by Mexal are digital products, including:
- Diet Plans
- Personalized Nutrition Programs
- Wellness Guides
- Downloadable PDFs
- Fitness & Lifestyle Resources
No physical products are shipped.
Digital Product Delivery
Most digital products are delivered instantly after successful payment through:
- Download access
- Email delivery
- WhatsApp delivery
- Member dashboard access (if applicable)
Personalized / Customized Diet Plans
Customized and personalized diet plans are generally delivered via:
within 24 hours after successful payment confirmation and submission of required details.
Delivery timelines may vary slightly during high-volume periods or due to incomplete customer information.
If You Do Not Receive Your Plan
If you do not receive your purchased diet plan, digital product, or are unable to download/access your files after purchase, please contact our support team using the contact details provided below.
Customers are requested to share:
- Payment screenshot or transaction ID
- Registered email address
- Order details
Once payment verification is successfully completed, your purchased diet plan or digital product will be re-delivered promptly through email or WhatsApp support.
Customer Responsibility
Customers are responsible for:
- Providing accurate email address and contact details
- Checking spam/junk folders
- Ensuring WhatsApp/contact number availability
- Maintaining proper internet/device access for downloads
Mexal shall not be responsible for delays caused by incorrect customer information.
Refund Policy
Due to the nature of digital products and instant-access downloadable content, all purchases are generally considered final and non-refundable.
This policy helps protect our digital content and personalized services from misuse, duplication, and unauthorized sharing.
Refund Exceptions
Refund requests may only be considered under the following circumstances:
- Duplicate payment made accidentally
- Technical error causing complete non-delivery
- Incorrect charge due to payment gateway issue
Approved refunds, if applicable, may take 7–14 business days to process depending on payment provider timelines.
Non-Refundable Situations
Refunds will not be provided for:
- Change of mind after purchase
- Failure to follow the provided plan consistently
- Personal dissatisfaction without valid technical issue
- Results differing due to body type, lifestyle, or consistency
- Failure to read product details before purchase
- Download/access issues caused by customer device or internet problems
Since results vary from person to person, Mexal does not guarantee identical outcomes for every individual.
Support & Assistance
We are committed to providing proper customer support for all genuine delivery-related concerns.
For any assistance regarding:
- Product delivery
- Download issues
- Access problems
- Payment verification
please contact us at:
Mexal
- mexal24x7@gmail.com
- +91 91528-83107
- www.mexal.in
Our support team will assist you as quickly as possible.